Terms of Service

Last updated: 27 April 2026

OVERVIEW

Welcome to Serenē (“we”, “us”, “our”). These Terms of Service (“Terms”) govern your use of our website and online store, including all related services, content, features, and products (the “Services”).

Our Services are powered by Shopify, which provides the ecommerce infrastructure that enables us to sell products to you.

By accessing or using our Services, you agree to be bound by these Terms and our Privacy Policy [LINK]. If you do not agree, you must not use our Services.

These Terms are governed by the laws of England and Wales.

 

ELIGIBILITY AND ACCOUNT

You confirm that you are at least 18 years old, or that you have permission from a parent or legal guardian to use our Services.

To place an order, you may be required to provide accurate personal information such as your name, billing address, delivery address, email, and payment details. You confirm that all information provided is true, accurate, and complete.

You are responsible for maintaining the confidentiality of your account and for all activity carried out under it. You must not transfer or share your account with others.

 

PRODUCTS

We make reasonable efforts to display product images and descriptions accurately. However, colours and appearance may vary depending on your device and screen settings.

All products are subject to availability. We may update, modify, or discontinue products at any time without notice.

 

ORDERS AND CONTRACT FORMATION

When you place an order, you are making an offer to purchase products.

A contract is formed only when we confirm acceptance of your order (for example, by sending an order confirmation email or dispatch confirmation).

We may refuse or cancel orders where reasonably necessary, including but not limited to suspected fraud, pricing errors, stock issues, or failure to meet eligibility requirements.

If your order is cancelled after payment, you will receive a full refund.

 

PRICES AND PAYMENT

All prices are shown in GBP (£) unless stated otherwise. Prices may change at any time but will not affect orders already confirmed.

Prices may exclude taxes, shipping, and import duties unless otherwise stated.

You agree to provide valid and up-to-date payment information. By placing an order, you authorise us (and our payment processors) to charge the full amount of your order.

We use secure third-party payment providers and do not store full card details.

 

DELIVERY AND RISK

We aim to deliver orders within estimated timeframes; however, delivery dates are estimates only and not guaranteed.

Once your order has been delivered to you (or to your nominated delivery address), responsibility for the goods passes to you.

This does not affect your statutory rights under the Consumer Rights Act 2015.

 

RETURNS AND REFUNDS

Returns and refunds are governed by our Refund Policy [LINK].

Nothing in this section affects your statutory rights under the Consumer Rights Act 2015, including your right to receive goods that are:

●      of satisfactory quality

●      fit for purpose

●      as described

 

INTELLECTUAL PROPERTY

All content on our Services, including text, images, branding, logos, designs, and product materials, is owned by or licensed to Serenē and protected by UK and international intellectual property laws.

You may not copy, reproduce, distribute, or use any content without our prior written permission.

 

THIRD-PARTY SERVICES

Our Services may include links or integrations with third-party websites or services.

We are not responsible for the content, policies, or practices of third-party services and encourage you to review their terms and privacy policies before use.

 

SHOPIFY

Our store is hosted on Shopify Inc., which provides the ecommerce platform that enables us to sell products.

Your purchase contract is with Serenē, not Shopify. Shopify is not responsible for the sale of goods or any disputes arising from purchases.

 

PRIVACY AND DATA PROTECTION

We handle personal data in accordance with:

●      UK General Data Protection Regulation (UK GDPR)

●      Data Protection Act 2018

Full details are set out in our Privacy Policy [LINK].

Shopify may also process limited personal data as part of providing hosting and ecommerce services.

 

COOKIES

We use cookies and similar technologies to operate our website, improve performance, and (where you consent) support analytics and marketing.

Non-essential cookies are only used with your consent, in line with PECR and UK GDPR.

You may manage cookie preferences through our cookie banner at any time.

 

USER CONTENT AND FEEDBACK

If you submit reviews, feedback, suggestions, or other content (“Feedback”), you grant us a worldwide, non-exclusive, royalty-free licence to use, reproduce, and display such content for the purpose of operating and improving our Services.

You confirm that:

●      you own or have rights to the content you submit

●      your content does not infringe any third-party rights

●      your content is lawful and appropriate

We may remove content that we reasonably consider inappropriate, unlawful, or misleading.

 

PROHIBITED USE

You agree not to use our Services:

●      for unlawful purposes

●      to infringe intellectual property rights

●      to transmit malware or harmful code

●      to attempt unauthorised access to systems

●      to scrape, harvest, or extract data without permission

●      to misrepresent identity or information

●      to interfere with website security or functionality

We reserve the right to suspend or terminate access where these Terms are breached.

 

LIMITATION OF LIABILITY

Nothing in these Terms excludes or limits liability for:

●      death or personal injury caused by negligence

●      fraud or fraudulent misrepresentation

●      any liability that cannot be excluded under UK law

To the fullest extent permitted by law, we are not liable for:

●      indirect or consequential losses

●      loss of profits, revenue, or data

●      business interruption

●      delays outside our reasonable control

Your statutory rights under UK consumer law remain unaffected.

 

INDEMNITY

You agree to indemnify us against reasonable losses arising from your breach of these Terms or misuse of our Services.

 

TERMINATION

We may suspend or terminate access to our Services where necessary, including where we reasonably believe these Terms have been breached.

 

FORCE MAJEURE

We are not liable for delays or failure to perform obligations caused by events beyond our reasonable control, including but not limited to natural disasters, transport disruptions, or internet outages.

 

CHANGES TO TERMS

We may update these Terms from time to time. The latest version will always be available on this page.

Where changes are material, we will take reasonable steps to notify you.

 

GOVERNING LAW AND JURISDICTION

These Terms are governed by the laws of England and Wales.

Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

 

CONTACT INFORMATION

If you have any questions about these Terms, please contact:

Email: contact@sereneatelier.co.uk
Business name: Serenē